Lillian do Nascimento Gambi
Lillian do Nascimento Gambi
Alumni – PhD Student

PhD: The relationship between organizational culture and quality techniques, and its impact on operational performance

Goal: To investigate if a firm’s organizational culture affects the set of quality techniques it uses, and if theses quality techniques affect the relationship between organizational culture and operational performance.

Abstract: Culture does not appear to be an unequivocal predictor of the use of quality techniques. Furthermore, while most quality techniques groups contribute indirectly to the total effect on operational performance in the developmental, group, and hierarchical cultures, the performance effects are insignificant for all four groups in the rational culture.

Keywords: Survey; Operational performance; Quality techniques; Structural Equation Modeling; Organizational culture.